CUSTOMER FAQ's
Orders
Customer Inquiry Options:
- Email: customersupport@blackowned365.com. We will respond on the next business day.
- Text: 646-444-2086
We will respond within 30 minutes
(11:00AM - 8:00PM) Mon - Sat EST.
- Fill out the customer contact form.
Items that are out of stock are restocked on a biweekly basis. We provide the date for when the item will be available again. You have the option to "pre-order an item"
Note: Pre-orders get first priority processing.
Absolutely!
Payment plans such as Affirm, Afterpay, Zip and Klarna are available when you checkout for your final purchase.
Never pay full price again!!!
Shipping
Black Owned 365 delivers to all states nationwide.
Our Policy
> A minimum spend of $44 is required.
> All orders placed by 5:00pm EST are processed & shipped on the following business day.
> Standard shipping is 3 days
> After the order is complete, all customers are sent a confirmation email.
> When the order has shipped, all customers are sent a tracking number.
Returns
- Customers are strongly encouraged to select route package protection at checkout.
- Only orders with route package protection are guaranteed full refunds and order reimbursements completely free of charge.
- If you experience an issue with your order you can email customersupport@blackowned365.com with your order number and issue.
- After receiving your details there is nothing left to do! A customer service specialist will either reship a new order or issue a refund.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.