CUSTOMER FAQ's
SHOPPING
Customer Inquiry Options:
Click Chat with us! At the bottom of the homepage and connect via Live Chat. An agent will can assist you.
Email: customersupport@blackowned365.com. We will respond on the next business day.
Text/Call: 646-504-9993 (11:00AM - 8:00PM) Mon - Sat EST.
Fill out the customer contact form.
Items that are out of stock are restocked on a biweekly basis. We provide the date for when the item will be available again. You have the option to "pre-order an item"
Note: Pre-orders get first priority processing.
Absolutely!
Click on a product to see available payment plans.
Additional payment plans are available when you checkout for your final purchase.
Never pay full price again!!!
SHIPPING
At this time Black Owned 365 delivers to all states nationwide.
> All orders placed before 5:00pm EST are shipped the following business day.
Questions? Text 646-504-9993
> Orders are delivered within 2 -3 business days.
> CALIFORNIA: Due to the ongoing supply chain shortage please allow 2-3 additional business days for delivery.
> We are currently providing FREE (2 Day) SHIPPING to all customers.
> After the order is complete, all customers are sent a confirmation email.
> When the order has shipped, all customers are sent a tracking number.
> Orders purchased with route package protection, will receive a separate email and tracking number. Follow the path of the tracking number for live updates.
> All orders placed before 5:00pm EST are shipped the following business day.
> Orders are delivered within 2 -3 business days.
> CALIFORNIA: Due to the ongoing supply chain shortage please allow 2-3 additional business days for delivery.
RETURNS
For All Returns
Please email: customersupport@blackowned365.com
> Include your order # in the subject headline.
> 24 hours for a follow-up & confirmation.
Other
You can contact us via email at customersupport@blackowned365.com please allow 24 hours for response.
Text or call 646-504-9993
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.