12 count pack of pencils of yellow with black imprint.
Conditions for Returns
Customers are strongly encouraged to purchase the "Route Package Protection" at checkout. This is also stated in the shipping policy. Orders processed without the "Route Package Protection" will "not" be guaranteed re-delivery, exchange, or refunds.
CLAIMS SUBMISSION PROCESS
1. MISSING ITEMS:
If your order was received and is missing items, please contact customer service here and include your order number in the subject line.
2. DAMAGED UPON DELIVERY:
If you received your order and 1 or more items were damaged click here to file and include photos of the damage.
3. MARKED AS DELIVERED (Stolen):
Refer to your carrier tracking number for delivery updates.
Please allow 5 days after the carrier reports the delivery but no more than 10 days.